What you can do
- Help in one tap — Flat battery, puncture, crash or stolen bike? Press Help — we see where you are and any photos you add, and call you back.
- Book a repair — Pick a time, see the price and pay in the app. Not sure what’s wrong? Book the free 15-minute check.
- Weekly payments, sorted — Save your card once and each week is paid automatically. We remind you the day before.
- Every payment and receipt — See what you’ve paid, what’s next and download receipts any time.
- Change your hire — Extend in a tap (the price is shown first), or ask to shorten or return early.
- Refer a mate — $25 off — Share your code. When your mate picks up their bike and pays, $25 comes off your next week.
- Rider guide — Charging safely, getting more range, locking up and Queensland’s road rules — with the fines.
- In your language — English, 中文, 日本語, 한국어, Français, Español, Português, Deutsch and Italiano.
Get it on your phone in a minute
- On your phone, go to brisbanebikerental.com.au/app (or scan the code below).
- Type the email or mobile number you booked with. We send you a 6-digit code — no password needed.
- Add it to your home screen so it opens like any app:
- iPhone: in Safari, tap the Share button, then Add to Home Screen.
- Android: in Chrome, tap Install app (or the ⋮ menu, then Add to Home screen).
On a computer?
Point your phone camera at this code to open the app on your phone.
Good to know
Can’t sign in? Use the same email or mobile number as your booking. If it still won’t let you in, ask us at the shop or on WhatsApp and we’ll give you a one-time code.
Don’t see your hire? It shows under the email or mobile number on your booking. If you used a different one, message us and we’ll link it straight away.
Is it safe? Card details go straight to Stripe; we never see or store your card number.